Your satisfaction is our priority. Learn about our straightforward return process.
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At cozyauartao, we want you to be completely satisfied with your purchase of yoga materials and resistance bands. If you are not satisfied for any reason, you may return items within 30 days of purchase for a full refund or exchange.
30-Day Return Window: You have 30 days from the date of delivery to initiate a return. All returns must be authorized by our customer service team before shipping.
To be eligible for a return, items must meet the following conditions:
Items must be unused and in their original condition
All items must be in original packaging with tags attached
Valid receipt or order confirmation required
Items must show no signs of wear, damage, or use
Items that do not meet these conditions may be subject to a restocking fee or may not be eligible for return.
Follow these simple steps to return your items:
Important: Please do not ship items back without first obtaining a return authorization. Returns sent without authorization may be delayed or refused.
Once we receive and inspect your returned items, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.
Refunds are issued to the original payment method
5-10 business days after we receive your return
Original shipping costs are non-refundable unless the return is due to our error
You'll receive a full refund for eligible items in original condition
If you need to exchange an item for a different size, color, or product, please contact us. We will guide you through the exchange process.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
What to do: Take photos of the damage or defect and contact us within 48 hours of delivery. We'll resolve the issue promptly.
For health and safety reasons, certain items cannot be returned:
Customers are responsible for return shipping costs unless the return is due to our error (wrong item, damaged item, or defective product). We recommend using a trackable shipping method and retaining your shipping receipt until your return is processed.
For returns due to our error, we will provide a prepaid return shipping label.
For questions about returns or to initiate a return, please contact our customer service team:
104 The Terrace
Wellington Central
Wellington 6011, New Zealand